Shipping & Return
We offer expedited shipping to all our customers within India, at no additional cost. The shipment is estimated to arrive within 1-4 business days from the date of your order depending on the city you live in. International shipping will have an estimated arrival period of 7-15 business days depending on customs clearance and the shipping fee will be calculated at the checkout.
• All relevant delivery options available for your order and to your destination will be displayed at checkout.
• To qualify for international free shipping, your order total after any discount should be above USD 250. However, you will still incur duty and custom charges.
Duties & Taxes
The price of our merchandise as mentioned on nogreyarea.com is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. NO GREY AREA reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge delivery charges which may include postal charges / shipment charges etc. that may be applicable for your country.
Shipping Security
Domestic shipping security - Our courier partner will contact the customer once the package is being delivered. To ensure secure delivery of the package, we request the receiver of the package to provide their phone number and signature. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days. If there is still no one available to sign for the package, the package will be returned to NO GREY AREA. NO GREY AREA will try to contact the client, in case of failure to deliver the package, we will cancel the order and reimburse the client.
International shipping - For security reasons, all purchases made on nogreyarea.com will require the signature of the client (or of an adult nominated representative) upon receipt of the order. All orders are delivered by DHL. The courier may require the person who collects the package to show his/her ID. If no one is available to sign for the package, the courier will make a total of 2 delivery attempts, generally on 2 consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to No Grey Area. No Grey Area will try to contact the client, in case of failure to deliver the package, we will cancel the order and reimburse the client.
Order Changes & Cancellations
If you wish to cancel or modify your order, please send an e-mail to orders@nogreyarea.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified. To purchase additional items, you will have to place a new order.
We can attempt to cancel your purchase, however if you cancel after 24 hrs of the purchase, cancellations for these orders are not always possible. You can instead return your order for a refund via our free and easy returns service.
Order Tracking
After placing an order, you will receive an order confirmation email. We may also be in touch if we need further information to verify your payment.
Once your order has been dispatched, you will receive an email containing the tracking number for your order. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched.
If you have signed up for an No Grey Area account:
• Sign in to your account and under Order History, select the order number containing the garment(s) you would like to return.
You can also check your order status by heading to ‘My Orders’ in your account, or if you opted for guest checkout, you can track the status of your order with the link provided in your mail.
If you miss a delivery, our courier service will get in touch with you to arrange another suitable delivery date. If the third attempt for the delivery is unsuccessful, the items will be returned to the NO GREY AREA warehouse. NO GREY AREA will try to contact the client and in case of failure to deliver the package, No Grey Area will cancel the order and reimburse the client.
Returns, Exchanges & Store Credit Policy
At NO GREY AREA, we do not offer refunds on any orders.
Please review your order carefully, including the product, size, colour, and shipping details before completing your purchase. Once an order has been placed and confirmed, it cannot be cancelled or modified.
Exchanges & Store Credit
We do not accept returns for refunds.
If you wish to exchange an item, requests are subject to approval and product availability. Where an exchange is not possible, eligible customers may be offered Store Credit at our sole discretion.
This policy applies to both full-price and sale items. Refunds will not be provided for either.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our Customer Support within 48 hours of delivery.
To process your request, please provide:
Your order number.
Clear photographs of the item, packaging, and shipping label.
A brief description of the issue.
After verification, NO GREY AREA will, at its sole discretion, provide one of the following remedies:
A replacement item (subject to availability),
An exchange for the same or another eligible product (subject to availability), or
Store Credit equal to the value of the affected item.
Claims submitted more than 48 hours after delivery may not be accepted.
Store Credit
Where approved, Store Credit will be issued in place of a refund.
Store Credit: Can be used toward future purchases on the NO GREY AREA website.
Is non-transferable.
Cannot be exchanged for cash or refunded.
Will be subject to any validity period communicated at the time of issuance.
Sale & Promotional Items
Sale and promotional items are eligible for exchange or Store Credit only, subject to approval and stock availability.
Refunds are not available on sale or promotional purchases.
Non-Refundable Items
The following items are not eligible for refunds:
Full-price products.
Sale or promotional items.
Limited edition products.
Accessories, including Masks, Hats & Caps.
Gift Cards (if applicable).
Eligible exchanges or Store Credit may be offered only where expressly approved under this policy.
Order Cancellations
Orders cannot be cancelled or modified once they have been placed.
If an order cannot be fulfilled by NO GREY AREA due to stock unavailability or other operational reasons, we reserve the right to cancel the order. In such cases, customers will be issued Store Credit or, where required by applicable law, a refund to the original payment method.
Policy Acceptance
By placing an order on our website, you acknowledge and agree to this Returns, Exchanges & Store Credit Policy.